covid-19

WE'RE HERE TO HELP

WE ARE HERE FOR YOU AND READY TO HELP

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COVID-19 has made this a challenging time for some of our family and customers to get clear information. That's why we created this page–to give you a one-stop spot for information when it comes to your GMC vehicle questions. Whether you have questions about your vehicle or you need to discuss financial issues, or other resources, we've compiled answers to as many questions as we can. These are unprecedented times. And we're taking unprecedented steps to help you and your family get through them.

Duncan Aldred
Global Vice President Buick and GMC  

HELPFUL RESOURCES

What If I Need A New Vehicle?

We are offering 0% APR for 84 Months for very well qualified buyers on most 2020 Sierra 1500, Acadia, and Terrain models.1 Plus, deferred monthly payments for 120 days.2

Can I Still Go to My GMC Dealer?

Yes. While your vehicle may not be top-of-mind at the moment, we want you to know our network of dealers is strong, open for business and ready to help you with the award-winning service technicians and customer care professionals you've come to rely on.

Have Questions? Chat With a Specialist.

We have tried to provide resources for many commonly asked questions surrounding your GMC vehicle. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.

Can I Purchase a GMC Vehicle From Home?

Yes. With our "Shop. Click. Drive." program at participating dealers where available, you can purchase a new GMC vehicle; the tools you need to start online are just a click away.

Help From OnStar?

We are making OnStar? Crisis Assist? services available to current GMC owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations. For assistance on this offer, you can simply push your blue OnStar button to speak with an Advisor.

3GB/3 Months In-Vehicle Data

To help current eligible GMC owners stay in touch with loved ones or keep your children connected to their virtual classrooms, we're offering 3GB/3 months of in-vehicle data? (whichever comes first) to our customers. This means you can use your vehicle's available 4G LTE Wi-Fi? Hotspot for times when you have to be in your vehicle or from up to 50 feet away?.

Help With GM Financial Questions

If you have been financially impacted by COVID-19 and have questions about payments or other issues related to your GMC vehicle financed through GM Financial, they are here to help and guide you.  

CDC Coronavirus Guidelines

As the nation's health protection agency, the Centers for Disease Control and Prevention (CDC) offers clear, authoritative and up-to-date guidance and information to help protect people from health, safety, and security threats. We look to them for guidance on our actions.

Help Support The Red Cross

Blood donations are needed to help maintain the nation’s lifesaving blood supply. Donating is a safe process, and we’re asking healthy individuals to follow CDC and state guidelines and help by giving now if possible.  

Supporting The Fight

GMC's parent company, General Motors, is working with Ventec Life Systems to enable them to rapidly scale production of important respiratory products to support the fight against this pandemic.  

Preproduction model shown with available dealer-installed accessories.

How to Use Your GMC Vehicle

Do you have questions about your GMC Truck or SUV, how to access certain features or provide proper maintenance and service? GMC Life has multiple stories that contain detailed instructions to help inform and guide you.  

Learn About Your GMC Vehicle’s Technology

Discover how to setup or explore the functionality of your GMC vehicle’s available technology. From Bluetooth? pairing to wireless charging?, these step-by-step instructions will help you stay connected and make the most of your GMC vehicle.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Complimentary services are not offered in all situations and are provided by OnStar at its sole discretion. Limited-time offer. See onstar.com for coverage map, details, and system limitations.

  • Limited-time offer. Services provided by OnStar in its sole discretion. Data plans provided by AT&T. Services are subject to Terms and limitations, and capabilities vary by vehicle model. Service varies with conditions and location. See onstar.com for details and limitations.

  • Vehicle must be on or in the accessory position for Wi-Fi to function.

  • Go to https://my.GMC.com/learnAbout/bluetooth to find out which phones are compatible with the vehicle. Full Bluetooth feature functionality varies by device, model, and software version.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, see my.gmc.com/learn or consult your carrier.

  • Canyon’s 7700-lb rating requires 2WD Crew Cab model with available Duramax 2.8L I-4 Diesel engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges.

  • Requires 4WD Double Cab with available 6.2L V8 and Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires properly equipped 3500 Regular Cab DRW Long Box 2WD model with available 6.6L Duramax Turbo Diesel engine and gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Seating for 9 requires SLE with front bench seat.

  • Requires available Duramax Diesel engine. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires 2WD Denali Short Box model with 5.3L V-8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires properly equipped 3500 Crew Cab DRW Long Box 4WD model with available 6.6L Duramax Turbo Diesel engine and fifth wheel or gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Passenger's 9,600-lb rating requires a 2500 or 3500 Regular wheelbase model with available 6.0L V8 engine and trailering equipment package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cargo’s 10,000-lb rating requires? the available 6.0L V8 engine and trailering equipment package.? Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual.? The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cutaway’s 8,940-lb rating requires a 4500 Series 159" Wheelbase model with available 6.0L V8 engine. These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Gross Combination Weight Rating (GCWR). When properly equipped; includes weight of vehicle and trailer combination, including the weight of driver, passengers, fuel, optional equipment and cargo in the vehicle and trailer.

  • Maximum Gross Vehicle Weight Rating (GVWR). When properly equipped; includes weight of vehicle, passengers, cargo and equipment.

  • Canyon’s 7000-lb rating requires available trailering package and 3.6L V-6 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Sierra's 12,500-lb rating requires Sierra Double Cab or Crew Cab Short box 2wd with 6.2L EcoTec3 V8 engine and NHT Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Trailer weight ratings are calculated assuming properly equipped vehicle, plus driver and one passenger. The weight of other optional equipment, passengers and cargo will reduce the trailer weight your vehicle can tow. See dealer for details.

  • Sierra Denali's 9,300-lb rating requires 2wd. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Passenger's 10,000-lb rating requires 2500 Wheel Base with 6.0L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cargo's 10,000-lb rating requires 6.0L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Gross Combination Weight Rating (GCWR). When properly equipped, includes weight of vehicle, passengers, cargo and equipment.

  • Requires 2WD Crew Cab DRW equipped with 6.6L Duramax Diesel and fifth-wheel or gooseneck hitch. Trailer weight ratings are calculated assuming properly equipped vehicle, plus driver and one passenger. The weight of other optional equipment, passengers and cargo will reduce the trailer weight your vehicle can tow. See dealer for details.

  • Starting at price for base Sierra HD. The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges.

  • Requires properly equipped 3500 Regular Cab DRW Long Box 2WD model with available 6.6L Duramax Turbo Diesel engine and gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges. Bed/Roof-Mounted Bicycle Carriers shown. Requires crossbars or Thule Rack Solution. Non-GM warranty. Warranty by Thule?. See dealer for more information.

  • Available. Requires 2.0L Turbocharged gas engine.

  • Terrain's 3,500-lb rating requires available 2.0L Turbocharged gas engine and available trailering equipment. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires available 3.6L V6 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Yukon’s 8,500-lb rating requires short wheelbase 2wd with 5.3L EcoTec3 V8 engine and HD Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires 2WD Denali Short Box model with 5.3L V-8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cutaway’s 9,006-lb rating requires a 4500 Series 159" Wheelbase model with available 6.0L V8 engine. These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

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